Join the Brown's West Branch Family

Brown's Family Culture

  • Detail-oriented -- quality and precision-focused
  • Outcome-oriented -- results-focused with strong performance culture
  • Team-oriented -- cooperative and collaborative

Benefits to Working for Brown's Family

  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Paid time off
  • Vision insurance

Job Openings

Service Technician at Brown’s West Branch

Do you have a passion for repairing cars, assisting with providing exceptional guest experiences, and being an innovator in the automotive industry? As a Service Technician at Brown's West Branch, you will have the opportunity to make a positive impact on our business and customers every day while earning the pay you deserve and awesome benefits! We are looking for smart, energetic, technically-focused Service Technicians who will help us redefine the car-servicing experience. Does this sound like you?

Apply Today!

Responsibilities and Qualifications:

The Service Technician has the responsibility of understanding and completing perplex work necessary for the repair of a customer's vehicle. This individual will be directly involved in the repair and diagnosis of major components, removing and replacing parts as needed. This individual may be extremely familiar and seasoned in a particular manufacturer line and have received all manufacturer certifications including but not limited to engine mechanical, engine control systems, electric, hydraulic brake systems, suspension, heating/air conditioning, instruments/gauges, drivability, intermittent issues and noises. We are also willing to hire the right candidate and provide training.

  • Perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards
  • Examine assigned vehicle to determine if further safety or service work is required or recommended
  • Make accurate use of the multi-point inspection form on each vehicle
  • Document all work performed and recommended on assigned repair order
  • Communicate with service advisor when additional work is needed or if repairs cannot be completed within the promised time
  • Maintain technician proficiency as specified by standards
  • Conduct road test to determine work needed and to confirm work was successfully completed when necessary and practical
  • Utilize product and technical training as assigned by the manufacturer and management
  • Participate in manufacturer-sponsored training programs and schools to continuously expand your knowledge of new technology
  • Maintain manufacturer (CSI) Customer Satisfaction Index at or above the specified goal(s)
  • Complete the work, notations and time-keeping necessary to the successful completion of warranty repair orders and the filing of warranty claims
  • Report to management any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its customers or employees
  • Perform all levels of diagnosis and repair on automobile and light truck vehicles
  • Utilize handheld devices to diagnose malfunctions
  • Take care to ensure that customer's vehicles are returned to them as clean as they were prior to being serviced
  • Understand and complete required training for compliance with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
  • Comply with all federal, state, and local laws, as well as company policy, regarding safeguarding all customer vehicles, property, and information
  • Manufacturer certifications preferred
  • Some automotive technician experience preferred
  • Must have basic tools
  • Must have great technical and mechanical skills
  • Must be a team player and have the ability to work repetitively on complex tasks
  • Must be a minimum of eighteen years of age
  • Must have a valid driver's license
  • Must be able to pass pre-employment screening (background & drug test)

Job Type: Full-time

Pay: $16.00 - $23.00 per hour

Apply for Position

Automotive Detailer

Looking for a new opportunity, want to join an awesome team? Come out and talk to Devin our Service Director for details.
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Apply for Position
 
 
Brown's has been a family owned business since 1964, We have stores in Elkader, Guttenberg, Dyersville, and West Branch. Our West Branch store is conveniently located right off of Interstate 80 - exit 254. It's just a short drive! Your Hometown dealer, no matter where your hometown may be.
  1. Browns West Branch Chrysler Dodge Jeep Ram

    205 Tidewater Dr
    West Branch, IA 52358-9654

    • Sales: (319) 249-2233
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Get in Touch

  • Monday07:30AM - 08:00PM
  • Tuesday07:30AM - 05:30PM
  • Wednesday07:30AM - 05:30PM
  • Thursday07:30AM - 08:00PM
  • Friday07:30AM - 05:30PM
  • Saturday07:30AM - 03:00PM
  • SundayClosed